EXOD1003 [Among the fundamentals of repentance are] Humility of deed. One must be given to responding with soft answers. If someone shames him about his early deeds, he should be still, or he should say: "I know that I have sinned." And he should not fashion beautiful garments and ornaments, as it is written [this verse]: "And, now, put off your ornaments from you." And his eyes should be constantly lowered, as it is written (Iyov 22:29): "And He saves him whose eyes are lowered." The signs of humility are a soft answer, a low voice, and lowered eyes. These humble the heart.